Please read the email below, in reverse chronological order, of course. And I’m also a brand-new Nutrisystem customer who was not warned of a very common and unpleasant side-effect of a number of Nutrisystem meals. I’m a fairly well known crisis management consultant who is extremely active online – two blogs, a full slate of social media accounts, lots of activity there. Meredith, I’m bypassing customer service because (a) you have a PR problem centered in customer service and (b) I figured you’d “get it” better, clearly, than Stephanie Johnson did. How about kicking this one upstairs to the head of customer service? Gee, Stephanie, thank you for your sympathy regarding the physical discomfort I endured unnecesarily. If you wish to exchange foods or need help editing you order please call our customer service at 1-80 If you wish to avoid maltitol or other sugar alcohols, you can edit your order to remove them from your menu. The email address you have on record is (redacted), and the phone number is (redacted). Please review the foods you will find listed in my first order and advise. I could have avoided the great discomfort altogether.Īs I am a widely published author, I wa already planning to write about my Nutrisystem experience – it makes it a tax deduction amongst other benefits. What distresses me most is that, despite how common this condition is, I wasn’t informed of this possibility when I first enrolled and placed my first food order – both on the phone with one of your sales reps. I can tell you that, in my case, roughage is not the issue – I am very used to large quantities of roughage. Why the HECK don’t you use a non-gas-producing sweetener like Splenda or Sevia? And the same research revealed the primary culprit to be the Maltitol and related sugar alcohols you use in your snacks and some other products – and I already know that I can tolerate only a very small amount of Maltitol. But having my sleep and daytime activities interrupted by gasiness hasn’t been as funny as that name. I did some online research and discovered, to my dismay, that this condition is so common for Nutrisystem customers that it’s even been given a name – Nutritoots. I am a new customer who was supposed to be on the sixth day of his Nutrisystem plan, but I have had to revert to eating easily digestible foods today until the extreme gasiness I’ve been experiencing subsides. And oy, did they start! It’s funny in hindsight…no, maybe that’s not a good word to use right here…anyhow, read the following thread of email which ensued between me and personnel at Nutrisystem. It’s when customer experience falls below expectations set by the company that problems start. My original order had been placed by phone, and for the first couple of days I followed plan direction to the letter and found the food remarkably adequate in taste, which was OK with me, I didn’t expect more. I made a grand pronouncement on Facebook, earlier this month, that I was starting the Nutrisystem program with the goal of shedding 20 pounds. Crisis management pro Jonathan Bernstein takes a low blow from Nutrisystem foods, fights back
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